The offer and sale of products on our website www.narsilion.com are governed by these General Terms and Conditions of Sale.
The products purchased on the website www.narsilion.com (hereinafter Narsilion) are sold directly by:
BDM design & consulting S.r.l.
via cesare sardi 129-135
55100 Lucca
VAT number 02454630464
C.C.I.A.A. register of (Lucca)
In the following terms and conditions the wording "Narsilion" refers directly to BDM design & consulting S.r.l. as the sole owner of the brand.
Remember that it is your right to request and receive support from Narsilion for online orders, returns, information on the delivery of ordered goods or on how to buy online (excluding exceptional cases).
For any request you can contact Narsilion by email: info@narsilion.com or via the form on the CONTACT page. of the site.
1. Commercial Policy
1.1 The Narsilion products on our online catalog and the commercial services provided are available exclusively to end users, defined by the law "Consumers". Product offers and prices are valid as long as they are still visible and can be purchased on Narsilion and in any case while stocks last. Product offers and prices are valid as long as they are still visible on the Site and while stocks last.
1.2 "Consumer" means, pursuant to art. 18 of the Consumer Code, a natural person who acts for purposes that do not fall within the framework of his commercial, industrial, craft or professional activity. We ask you the courtesy to refrain from purchasing products from Narsilion if you are not part of the Consumer category.
1.3 Narsilion reserves the right not to process orders received from users who are not "Consumers".
1.4 Do these general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of purchase orders regarding the products on the Narsilion website between the users of the Narsilion and BDM design and Consulting srl portal? same, aimed at people who have reached the age of majority (18 years).
1.5 The general terms and conditions of sale do not regulate the supply of services or the sale of products carried out by third parties who use direct links to the Narsilion website through banners or other hypertext links / links. Before sending the orders and purchasing the products and services from these third parties, we suggest checking the general terms and conditions of sale and use of these third parties, since NARSILION will under no circumstances be held responsible for the supply of services promised by third parties or for the execution of electronic commerce transactions between users of the Narsilion portal and third parties.
 2. How is a contract concluded with BDM design and Consulting srl?
2.1 To place an order to purchase one or more products on the Narsilion website, you must complete all the pages in the cart and electronically send to Narsilion the page with all personal and purchase data, following the instructions you will find after adding a product to the cart.
2.2 The order page contains a link to these general terms and conditions of sale and also contains information on the main features of each product ordered and the relative price (all applicable taxes included), the type of payment you used to buy , the conditions for the delivery of products, the contributions required for delivery and transport as well as the references to the general terms and conditions for the return of products purchased online.
2.3 An order will be deemed to have been sent when Narsilion receives your order proposal electronically and the order information will have been verified as correct in advance.
2.4 Before submitting your order proposal to Narsilion for the purchase of selected products online, you will be asked to carefully read the general terms and conditions governing the sale and purchase, to print a copy of them using the option to print and save or request a copy for personal use.
2.5 The order proposal will be stored in our databases for the time required to process your order, in accordance with current legislation. You can contact Customer Service at info@narsilion.com for information regarding your order. Furthermore, a copy of the computerized evidence relating to the conclusion of the contract will be kept for the time required by the applicable civil and fiscal regulations.
2.6 Before proceeding with the dispatch of the order, you will be asked to identify and correct any possible errors occurred during the compilation of the fields.
2.7 The submission of orders to Narsilion must be in Italian or English.

2.8 Dopo che il tuo ordine sarà stato registrato da Narsilion, verrà processato appena possibile con modalità e tempi dipendenti dal tipo di prodotto ed etichetta scelti (Blue, Red o Black label).
2.9 Narsilion potrebbe non prendere in carico e processare il tuo ordine qualora non vi siano garanzie sufficienti di solvibilità del pagamento, qualora gli ordini siano incompleti o errati, o se i prodotti non siano più disponibili. Nei casi di cui sopra, ti informeremo via e-mail che il contratto non è stato eseguito e che Narsilion non ha confermato il tuo ordine d’acquisto specificando i motivi.
Fermo quanto previsto nelle Condizioni Generali, si intende che il presente ordine ha per oggetto prestazioni di vendita divisibili, distinte e per più unità economiche, quante sono i prodotti ordinati, come espressamente convenuto tra Cliente e Narsilion con l’inoltro dell’ordine medesimo e la sua accettazione; quindi, nel caso in cui l’esecuzione di Narsilion dell’ordine sia limitata ad alcuni dei prodotti ordinati per indisponibilità di alcuni o per altro giustificato motivo indipendente dalla volontà di Narsilion, con l’inoltro del presente ordine l’Acquirente dichiara il suo interesse e presta il suo consenso all’esecuzione parziale dell’ordine riguardo agli altri prodotti, che quindi non potrà essere rifiutata dall’Acquirente, né potrà dare facoltà all’Acquirente di revoca dell’ordine medesimo.
Nel caso in cui Narsilion non sia in grado di accettare integralmente l’ordine ricevuto dal Cliente, dando corso ad accettazione parziale dell’ordine con riguardo ai prodotti disponibili, l’eventuale esercizio del diritto di ripensamento previsto dall’art. 8 delle presenti Condizioni generali avverrà senza alcun addebito per spese di trasporto al Cliente stesso.
2.10 Sei consapevole che inviando l’ordine a www.narsilion.com accetti senza riserve tutte le disposizioni contenute nei termini e condizioni generali di vendita del presente contratto con Narsilion e che ti impegni ad osservarle. Se non sei d’accordo con alcune disposizioni contenute in questi termini e condizioni generali di vendita, ti chiediamo la cortesia di non inviare l’ordine per l’acquisto di prodotti su www.narsilion.com.
2.11 Inviando l’ordine a Narsilion acconsenti ed accetti questi termini e condizioni generali di vendita così come ulteriori condizioni contenute su www.narsilion.co anche attraverso links, compresi i termini e le condizioni generali di uso, della Privacy Policy e dei termini di recesso.
2.12 Quando verrà confermato un ordine online, Narsilion di BDM design e Consulting srl? ti trasmetterà, a tua scelta, in forma scritta ovvero tramite e-mail il cui contenuto deve essere memorizzato su supporto duraturo, copia della ricevuta dell’ordine d’acquisto, contenente un sommario con le informazioni relative all’ordine (termini e condizioni generali di vendita, le caratteristiche principali dei prodotti acquistati, informazioni dettagliate sul prezzo, i termini di pagamento, esistenza del diritto di recesso, tempi e modalità per la restituzione dei prodotti, contributo per il trasporto richiesto al cliente indirizzo geografico cui presentare eventuali reclami e le informazioni sulle garanzie commerciali esistenti e sui servizi di assistenza).
2.13 Inviando l’ordine a Narsilion accetti di ricevere la fattura emessa a fini fiscali in formato elettronico. Potrai ricevere la fattura cartacea facendone espressa richiesta al nostro Servizio Clienti.
3. Garanzie ed indicazioni sui prezzi del prodotto
3.1 Su www.narsilion.com offriamo in vendita i prodotti realizzati esclusivamente da Narsilion, selezionati con attenzione per controlli di qualità rigorosi e stringenti.
3.2 I prodotti in vendita su www.narsilion.com sono di qualità mai inferiore allo standard del mercato di riferimento.
3.3 Le caratteristiche principali dei prodotti sono indicate su www.narsilion.com nella pagina web del prodotto. I prodotti offerti per la vendita su www.narsilion.com potrebbero non corrispondere esattamente al reale in termini di immagine e di colori dovuti al browser o al tipo monitor utilizzato. Le immagini possono essere a semplice scopo indicativo. Le caratteristiche tecniche di un prodotto, le omologazioni e dichiarazioni di sicurezza di un prodotto a marchio Narsilion di ogni altro prodotto venduto attraverso il Sito sono indicate nella etichetta o nella confezione o nelle istruzioni di utilizzo del prodotto medesimo e possono essere riportate interamente o per estratto nel Sito stesso a corredo dell’illustrazione del Prodotto. Tutti i prodotti a marchio Narsilion rispettano gli standard e sono omologati secondo quanto previsto dalle norme della Comunità Europea. Non rispondiamo di eventuale difformità rispetto agli standard di Paesi non aderenti alla Comunità Europea e/o mancata omologazione dei prodotti presso i medesimi Paesi.
3.4 Il prezzo dei prodotti è espresso in Euro (indicato al netto e comprensivo di IVA), come di tutte le tasse e delle imposte applicabil
5000/5000
Limite di caratteri: 5000
2.8 After your order has been registered by Narsilion, it will be processed as soon as possible with methods and times depending on the type of product and label chosen (Blue, Red or Black label).
2.9 Narsilion may not take charge of and process your order if there are not sufficient guarantees of payment solvency, if the orders are incomplete or incorrect, or if the products are no longer available. In the cases mentioned above, we will inform you by e-mail that the contract has not been executed and that Narsilion has not confirmed your purchase order specifying the reasons.
Without prejudice to the provisions of the General Conditions, it is understood that the subject of this order is divisible sales services, distinct and for more economic units, than the ordered products, as expressly agreed between the Customer and Narsilion with the forwarding of the order itself and its acceptance; therefore, in the event that the execution of Narsilion of the order is limited to some of the products ordered due to the unavailability of some or for other justified reasons independent of the will of Narsilion, with the forwarding of this order the Buyer declares his interest and gives its consent to the partial execution of the order regarding the other products, which therefore cannot be refused by the Buyer, nor will it be able to give the Buyer the right to revoke the order.
In the event that Narsilion is not able to fully accept the order received from the Customer, giving way to partial acceptance of the order with regard to the products available, the possible exercise of the right of reconsideration provided for by the art. 8 of these General Conditions will take place without any charge for transport costs to the Customer.
2.10 You are aware that by sending the order to www.narsilion.com you accept without reservation all the provisions contained in the general terms and conditions of sale of this contract with Narsilion and that you undertake to observe them. If you do not agree with some provisions contained in these terms and general sales conditions, we ask you to not send the order to purchase products on www.narsilion.com.
2.11 By sending the order to Narsilion, you consent and accept these general terms and conditions of sale as well as other conditions contained on www.narsilion.co also through links, including the general terms and conditions of use, the Privacy Policy and the withdrawal terms .
2.12 When will an online order be confirmed, Narsilion by BDM design and Consulting srl? will send you, at your choice, in written form or via e-mail whose content must be stored on a durable medium, a copy of the purchase order receipt, containing a summary with information relating to the order (general terms and conditions of sale, the main characteristics of the products purchased, detailed information on the price, payment terms, existence of the right of withdrawal, times and methods for the return of the products, contribution to the transport requested from the customer geographical address to present any complaints and the information on existing commercial guarantees and assistance services).
2.13 By sending the order to Narsilion you agree to receive the invoice issued for tax purposes in electronic format. You will be able to receive the paper invoice by making a request to our Customer Service.
3. Guarantees and indications on product prices
3.1 On www.narsilion.com we offer for sale products made exclusively by Narsilion, carefully selected for strict and stringent quality controls.
3.2 The products on sale on www.narsilion.com are of a quality never inferior to the standard of the reference market.
3.3 The main features of the products are indicated on www.narsilion.com on the product's web page. The products offered for sale on www.narsilion.com may not exactly correspond to the real in terms of image and colors due to the browser or monitor type used. The images can be of a simple indicative purpose. The technical characteristics of a product, the approvals and safety declarations of a Narsilion brand product of any other product sold through the Site are indicated on the label or in the packaging or in the instructions for use of the product itself and can be reported in full or by extract on the Site itself in support of the illustration of the Product All Narsilion brand products comply with the standards and are homologated according to the European Community standards. We are not liable for any discrepancies with respect to the standards of countries that are not members of the European Community and / or lack of homologation of products in the same countries.
3.4 The price of the products is expressed in Euro (VAT included, net only with registration as resellers), as are all applicable taxes and duties, as well as transport costs. Prices are subject to change. Check the final sale price before sending the order proposal.
3.5 Orders made from a site in a different country than the one in which the goods are delivered, or the addresses to which Narsilion cannot deliver, will be canceled.
3.6 All products are delivered with a label / identification plate attached or sealed. Do not remove the seals of the purchased products or the label / plate if you wish to return the product purchased. We are not in any way responsible for incorrect information or data and for any technical or other inaccuracies provided by third parties that could be contained on Narsilion or indicated in the products.
3.7 If you decide to exercise your right to return products purchased from www.narsilion.com, follow the terms in point 8.
3.8 All products are covered by the guarantee against defects, lasting no less than 24 (twenty-four) months, limited to the Italian territory, the Vatican City State and the Republic of San Marino ("Legal guarantee of conformity for the consumer goods) provided for by Title III, Chapter I of the Consumer Code (art. 128 and following). The guarantee, given for the duration indicated above and within the specified territory, applies to the product that presents a lack of conformity, provided that the product itself is used correctly, respecting its intended use and as provided in the documentation technical or operating instructions attached. Damages of conformity are not considered necessary, all those caused by normal wear and tear of the product. This guarantee is given only to the customer who is a consumer. In the event of a lack of conformity we will, at our expense, restore the product's conformity by repairing / replacing or reducing the price, unless the contract is terminated if necessary. Warranty support is provided upon presentation of the purchase invoice.
We reserve the right to replace the product (at our discretion even with a product of superior characteristics) or to terminate the sales contract with refund of the entire sum paid and any additional costs for the case in which, for whatever reason, it does not it is possible to restore or replace a Product under warranty. We are not liable for any delays in repairs or replacements by third parties and / or the manufacturer.
In cases where the return of the product is required in order to qualify for the guarantee, the product must be returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).
We guarantee compliance with the quality standards relating to our products only up to the time of delivery. Our liability for improper use of the products after delivery is excluded.
4. Payments
4.1 The payment of the product prices and the relative transport contributions must be made using one of the procedures indicated during the online purchase.
4.2 In the case of payment by debit / credit card, all the relevant details (for example, card number or expiry date) will be managed directly on the selected online payment site, which provides electronic payment services, without third parties have access to it. These details will not be used directly by Narsilion of BDM design and Consulting srl ?. We will carry out the entire payment management procedure always through the same payment manager: so either your purchase or reimbursement, in accordance with the exercise of your right of withdrawal, or for cases reported as possible fraud by the public security authority.
4.3 If, for any reason, it is not possible to charge the amount due, the sales process will be automatically canceled and the sale will be resolved. You will be informed by appropriate e-mail or telephone communication.
5. Narsilion Discount Code
5.1 Narsilion web discount codes are personal electronic codes, which allow you to take advantage of a discount on your purchase from Narsilion.
5.2 The box where to insert the Narsilion discount code is displayed on the first page of the cart: after you have entered your items in the cart and set your electronic code, press the "apply discount" button to view the new total purchase.
5.3 Limitations on the use of web discount codes: The discount code can only be used once, with the exception of returns (as specified in paragraph 5.4); the discount code can never be exchanged for money; you cannot use more than one discount code per order unless otherwise stated in the code itself; the discount code can only be applied to items with a higher value than the code itself; the code cannot be used for some items for sale as unique samples or for sale for charitable purposes;
the web discount code cannot be used in any way in Narsilion brand distributor stores.
5.4 If for any reason you are not satisfied with your order, you can return the item to which you have applied the web discount code following the standard return procedure, as described in the Returns section. Once your return is accepted, the respective discount code will be restored to its original value. The difference in price between the value discount code and the item you bought will be fully refunded, following the standard repayment procedure.
6. Transport and delivery of products
6.1 Shipment: Our staff ships the goods, when it is present in the warehouse immediately and therefore it can be received in two / three working days (48/72 hours) by UPS courier. No responsibility can be attributed to Narsilion in case of delay or non-delivery of the chosen product, but it will be at your complete disposal for any problem, providing you with the complete traceability of your product. For further information and requests, see the Contact page.
6.2 How much the transport costs you: The total of the order, will always be inclusive of the transport expenses, where the conditions are calculated directly calculated by UPS according to the destination.
For the procedures and details on transport and delivery of the purchased product, please contact Narsilion Customer Service at info@narsilion.com. The information provided in these sections is an integral part of these general terms and conditions of sale and, consequently, they must be read and accepted by you when you have to send the order online.
According to the art. 54 of the Consumer Code, the execution of the purchase order will take place by delivery of the products within the maximum term of 30 days, starting from the date of the order and against payment of the price.
7. Narsilion Customer Service
7.1 For any information or request you can contact us via e-mail by filling out the form available in the "CONTACTS" section of the www.narsilion.com portal.
10. Confidentiality
10.1 You will find information on how we process your personal information in the Privacy Policy described below.
10.2 We recommend that you read, if you have not already done so, our general terms and conditions of use which also contain important information on how we manage your personal data and on the protection and security systems www.narsilion.com.
10.3 For more information about our privacy policy, please contact us at info@narsilion.com or by writing to our registered office in Via cesare sardi 129-135 - 55100 Lucca (Italy) ..
10.4 In case of registration on the www.narsilion.com portal, you must keep the identifiers received with the utmost diligence and keep confidential in order to prevent access to www.narsilion.com by unauthorized third parties.
You will therefore be responsible for any use made by unauthorized third parties of your username and password as well as any damage caused to Narsilion and / or third parties, due to failure to observe the above.
You undertake to immediately and in any case notify us in writing of any unauthorized use by third parties of your identifiers and we will be free from any and all damage resulting from such abuse.
10.5 The Narsilion brand, as well as the set of figurative and non-figurative marks, images and illustrations on the www.narsilion.com site are and remain the exclusive property of NARSILION - BDM design & consulting S.r.l ..
11. Applicable law and protection of rights
11.1 These general terms and conditions of sale are governed by Italian law and in particular by the Italian legislative decree of September 6, 2005, No. 206 on distance contracts and by the Italian legislative decree of April 9, 2003 No. 70 for aspects relating to e-commerce. Pursuant to articles 140 and 141 of the Consumer Code, you have the right to act to protect your interests through a consumer association or to promote an out-of-court settlement attempt to resolve any disputes. Alternatively, you have the faculty to promote an ordinary judgment for the resolution of disputes arising from the interpretation, execution and validity of these General Conditions.